Terms of service
Sizing
Please ensure you check sizing information carefully before placing your order.
Size charts and garment measurements are provided within the product images and/or product descriptions. As all apparel is made to order, I am unable to accept returns or exchanges for items ordered in the incorrect size.
If you are unsure about sizing, please contact me before placing your order.
Product Information
Every effort is made to display products as accurately as possible. However, colours may vary slightly due to differences in screen settings, device displays, and lighting conditions.
As many products are handmade, slight variations may occur between items. These variations are part of the handmade nature of the products and are not considered faults.
Order Changes
Requests to amend an order, including changes to product options, personalisation details, shipping addresses, or sizing, must be made as soon as possible after purchase.
While every effort will be made to accommodate changes, amendments cannot be guaranteed once production has begun.
Delivery
UK Shipping
All standard UK orders are shipped via Royal Mail 48. This is typically a 2-5 working day service, and a tracking number will be provided upon dispatch.
Greetings Cards are shipped via Royal Mail 2nd Class service.
International Shipping
All international orders are shipped via a tracked courier service. Tracking information will be provided once your order has been dispatched.
Where possible, I will cover import duties and taxes in advance. However, additional customs charges, import duties, taxes, or handling fees may occasionally be imposed by the destination country. Any such charges are the responsibility of the customer unless otherwise stated at checkout.
Delivery Delays
Delivery estimates are provided as guidance only and are not guaranteed.
Once an order has been dispatched, delays caused by Royal Mail, courier services, customs processing, weather conditions, industrial action, or other circumstances beyond my control are not the responsibility of Emsy EverAfter.
Incorrect Shipping Information
Customers are responsible for ensuring that all delivery information provided at checkout is accurate and complete.
Emsy EverAfter cannot be held responsible for delays, losses, or additional costs resulting from incorrect or incomplete shipping information supplied by the customer.
Refused or Unclaimed Orders
If an order is refused by the recipient or returned due to being unclaimed, any refund issued will exclude shipping costs, customs charges, duties, taxes, and any fees incurred in returning the parcel.
Refunds will only be processed once the parcel has been safely returned.
Processing Times
The time required to prepare your order for dispatch varies depending on the items purchased.
Working days are Monday to Friday, 8:30am to 4:30pm (excluding UK public holidays). The first full working day after your order is placed is considered Day 1 of the processing period. Orders placed on weekends or public holidays will begin processing on the next working day.
Current processing times are:
- Ears: Up to 8 weeks
- Apparel: 2-4 weeks
- Greetings Cards and Art Prints: 2-7 working days
- Beanies and Hats: 2-4 weeks
- Travel Accessories: 2-4 weeks
If your order contains a pre-order item, all items within the order will be dispatched together once the pre-order item is ready.
Please note that processing times may be extended during particularly busy periods, seasonal peaks, or unforeseen circumstances.
Returns, Exchanges & Cancellations
All order queries must be submitted via email to emsyeverafter@gmail.com.
Unfortunately, queries sent via social media channels cannot be efficiently monitored or processed.
Made-to-Order Items
Embroidered and printed products that have been personalised or customised to your specific requirements are made to order. Due to the bespoke nature of these items, returns, exchanges, and refunds cannot be accepted unless the item arrives damaged, faulty, or incorrect.
Returns
Returns may be accepted for store credit at my discretion.
Store credit will cover the value of the returned item(s) only and will not include original shipping costs. Credit will be issued once the returned item has been received and inspected.
Customers are responsible for return postage costs unless the item is faulty or damaged. A tracked return service is strongly recommended, as I cannot be held responsible for items lost during return transit.
Damaged or Faulty Items
If your order arrives damaged or faulty, please:
- Contact me within 7 days of delivery.
- Include clear photographs showing the damage or fault.
- Return the item within 14 days of delivery if requested.
For UK customers, a return shipping label will be provided for approved faulty or damaged returns.
No refunds or store credits will be issued until the item has been returned or satisfactory evidence of damage has been provided.
Cancellations
Cancellation requests must be submitted within 12 hours of purchase.
Where production or processing has already begun, a cancellation requested after 12 hours may incur a 20% restocking fee to cover materials, labour, and administrative costs already committed to the order.
Lost Parcels
If your order has not arrived within the expected delivery timeframe, please contact me via email.
Claims for lost parcels can only be investigated after the courier's designated waiting period has passed. Replacement items or refunds will be considered once the courier's investigation has been completed.
Intellectual Property
All designs, images, photographs, artwork, logos, and content displayed on this website remain the property of Emsy Ever After unless otherwise stated.
These may not be copied, reproduced, distributed, or used for commercial purposes without prior written permission.
Photography & Social Media
Emsy EverAfter reserves the right to use photographs of completed products for promotional purposes, including on social media, unless otherwise requested by the customer.
Privacy
Personal information provided when placing an order will only be used for the purpose of processing and fulfilling your order, providing customer support, and complying with legal obligations.
Your information will never be sold to third parties.
For further information regarding how your data is collected, stored, and used, please refer to the store's Privacy Policy.
Contact Information
Emsy Ever After
1 George Street
New Arley
Warwickshire
CV7 8HJ
Email: emsyeverafter@gmail.com