Shipping policy

Delivery

UK Shipping

All standard UK orders are shipped via Royal Mail 48. This is typically a 2-5 working day service, and a tracking number will be provided upon dispatch.

Greetings Cards are shipped via Royal Mail 2nd Class service.

International Shipping

All international orders are shipped via a tracked courier service. Tracking information will be provided once your order has been dispatched.

Where possible, I will cover import duties and taxes in advance. However, additional customs charges, import duties, taxes, or handling fees may occasionally be imposed by the destination country. Any such charges are the responsibility of the customer unless otherwise stated at checkout.

Delivery Delays

Delivery estimates are provided as guidance only and are not guaranteed.

Once an order has been dispatched, delays caused by Royal Mail, courier services, customs processing, weather conditions, industrial action, or other circumstances beyond my control are not the responsibility of Emsy EverAfter.

Incorrect Shipping Information

Customers are responsible for ensuring that all delivery information provided at checkout is accurate and complete.

Emsy EverAfter cannot be held responsible for delays, losses, or additional costs resulting from incorrect or incomplete shipping information supplied by the customer.

Refused or Unclaimed Orders

If an order is refused by the recipient or returned due to being unclaimed, any refund issued will exclude shipping costs, customs charges, duties, taxes, and any fees incurred in returning the parcel.

Refunds will only be processed once the parcel has been safely returned.